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Find your perfect home
Helping you search
Guiding you through the transaction
Why choose us
Professionalism and compliance
Complaints procedure
Find your perfect home in London or Essex at the right price
We specialise in helping people find great homes in London and Essex.
We know that searching for a home can be difficult and time consuming, so we take the time to understand your needs and only contact you when a property could genuinely be suitable. We promise not to waste your time.
Helping you search
Once you have registered with Abidins, you will receive emails and texts whenever a new property becomes available that could suit your requirements.
We will accompany you on viewings and, if helpful, can collect you from an agreed local landmark and drive you around your chosen area to help you get to know it better.
Dedicated agent
You will have a dedicated agent assigned to you who you can stay in direct contact with throughout your search.
Guiding you through the transaction
Once you have found a property in London or Essex that you would like to proceed with, your agent will negotiate on your behalf and guide you through the full process, from managing the chain through to completion.
Why choose us?
You are in safe hands.
Local experts
Our team has strong local knowledge of London and Essex and can advise on schools, transport links, areas to buy in and locations best avoided.
You will get our full attention
We are a small company, which means we have more time to focus on you and your individual needs.
Professionalism
We are registered members of The Property Ombudsman Membership Number D8139 and The Chartered Trading Standards Institute, ensuring a high standard of customer service.
Anti Money Laundering Regulations
We are subject to the Money Laundering Regulations 2017. As part of this process, we must obtain and hold evidence confirming your identity, proof of address and source and destination of funds.
Your identity may be subject to an electronic check, which may leave a footprint on your credit report. Once your offer is accepted, you will need to provide photo identification in the form of a valid passport, UK driving licence or EEA national identity card, along with proof of address.
Data protection and privacy policy
Abidins Ltd is committed to safeguarding personal data and complying with the General Data Protection Regulation and the Data Protection Act 2018, along with any future changes in data protection legislation.
We are registered as a data controller with the UK Information Commissioners Office under registration number ZA246171.
Your use of our services, online or in person, constitutes acceptance of our privacy policy. You may opt out at any time by contacting us at info@abidins.com or by writing to 22 The Grangeway, London, N21 2HG
Download or review our privacy policy here
Complaints procedure
We are committed to providing a professional service to all our clients and customers. If something goes wrong, we ask that you tell us so we can address it properly and improve our standards.
Please submit complaints in writing, including as much detail as possible. If you feel your complaint has not been resolved within eight weeks, you may refer it to The Property Ombudsman for independent review.
What will happen next?
We will acknowledge receipt of your complaint within three working days and provide a formal written response within fifteen working days.
If you remain dissatisfied, you may contact The Property Ombudsman Ltd, Milford House, 43 to 55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Telephone 01722 333 306. Website www.tpos.co.uk.
Please note that complaints must be referred to The Property Ombudsman within twelve months of receiving our final viewpoint letter and must first go through our internal complaints procedure.
