Tenant Information

Download Or Review Our Tenant Information Here!

Find your perfect rental home in London or Essex

We specialise in helping tenants find great rental homes in London and Essex.

Searching for a home can be difficult and time-consuming, so we really listen to your needs and only contact you if a property could genuinely be suitable. We promise not to waste your time!

Helping you search

Once you’ve registered with Abidins, you’ll get emails and texts whenever any new rental property becomes available that could suit your specifications.

Dedicated Agent

You will have a dedicated agent assigned to you who you can keep in contact with directly.

Local experts you can trust

Our experienced team will make sure you feel in safe hands. We will accompany you on viewings, and if you like we can pick you up from an agreed local landmark and drive you around the area to give you a better understanding of it. Our staff all have excellent local knowledge of London and Essex, and will share their insights about local schools, transport links, the best areas to rent and what to avoid.

Why choose us?

Your in safe hands!

Check out our Google reviews!

Arranging your tenancy

Once you’ve viewed a property and want to proceed, we’ll negotiate on your behalf, agree a tenancy all parties are happy with and move on to the referencing procedure.

A refundable holding deposit of one weeks rent is payable in order to reserve a property.

The holding deposit will then go towards your first months rent payment.

We use Rent4sure & Creditsafe to conduct credit checks and obtain relevant references to verify you as a tenant.

We will take up references based on the details that you have provided us.

You are responsible for any charges levied by your bank in relation to obtaining a reference

We will guide you through this process and we’ll always be available to help if you have any queries at any point throughout your tenancy.

Before the tenancy can proceed you need to provide us with a photo ID in the form of a passport or EU driving license.

Click link below to see our Holding Deposit Agreement

Download Or Review Our Holding Deposit Agreement Here!

Security Deposit (per tenancy. Rent under £50,000 per year)

A deposit equivalent of up to a maximum of 5 weeks rent shall be paid in cleared funds to us on the landlords behalf which will be held by the landlord on the terms of a Statutory deposit protection scheme pursuant to the Housing Act 2004 Section 212.

Abidins exclude liability in relation to loss caused by the insolvency of a financial institution which holds deposits in its contracts with landlords and tenants.

All deposit deductions must be agreed in writing by both landlord and tenant upon the termination of the tenancy. The tenancy agreement entered into is between the landlord and the tenant, therefore, the tenant cannot hold Abidins liable for any deductions made from the deposit which may fall into dispute.

We act purely as agent for the landlord and as such do not accept liability of any kind should the landlord fail to properly secure such deposit.

Payment of rent

The first instalment of rent must be paid in clear funds when you sign the tenancy agreement. Thereafter, rent is payable by standing order (unless agreed otherwise) to arrive on the due date stated in the tenancy agreement. The full rent must be paid by a single standing order, we are unable to accept multiple standing orders.

Unpaid Rent Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent.

Why you’ll feel at home with Abidins:

Property inspections

We make quarterly checks to ensure all is well, so if you have any issues, we’re your point of contact and we’ll help nip any problems in the bud.

24/7 Management

If you rent a property in East London or Essex that is managed by Abidins, our management agents and contractors are on call 24 hours a day, 7 days a week. You can be sure that in an emergency, we’ll be available to help immediately.

At the start of the tenancy we will advise you who is responsible for managing the property. This is not always Abidins. Where we are not managing the property we cannot authorise any repairs or maintenance or guarantee the speed at which repairs will be carried out. Where we are managing the property, we may obtain the landlords consent before proceeding with a repair.

Where we manage a property and hold keys, we can usually provide access to contractors (with your consent). However, where we do not hold keys or the contractor is not willing to collect keys, it is your responsibility to provide access.

All deposit deductions must be agreed in writing by both landlord and tenant upon the termination of the tenancy. The tenancy agreement entered into is between the landlord and the tenant, therefore, the tenant cannot hold Abidins liable for any deductions made from the deposit which may fall into dispute.

Tenant Protection

We are registered members of The Property Ombudsman (Membership Number D8139), The Deposit Protection Service, Client Money Protect (Membership Number CMP003054) and The Chartered Trading Standards Institute ensuring the highest level of customer service.


It is your responsibility to insure your own belongings throughout the tenancy.

Property Inventory

Abidins will be instructed by the landlord to make arrangements to carry out an inventory of the property. The landlord will be responsible for this cost. In some cases the Landlord will prepare their own inventory also at their own cost.


You will be responsible for the payment of gas, electricity, water, telephone accounts including council tax at the property during the tenancy. It is your responsibility to notify the relevant companies and local authority that you are moving into or out of the property. You must ensure that valid television license remains in place for the duration of the tenancy.


You will be liable to pay the Landlords reasonable cost of replacing any keys or damaged locks that require replacement as a result of loss or damage howsoever caused (fair wear and tear excluded).

Anti-Money Laundering Regulations

Abidins is subject to the Money Laundering Regulations 2017. We will need to obtain and hold evidence confirming your identity, proof of your address and source/destination of funds. We will be unable to proceed with any instruction until we are in receipt of this information and have completed a satisfactory AML check. Your identity may be subject to an electronic identity check, which may leave a soft footprint on your credit report.

Right to Rent

On the acceptance of an agreeable offer you must provide evidence of your right to remain in the UK, and thus your ‘Right to Rent’ in England. This is a requirement for all occupants aged 18 and over.  This information will be passed to the landlord so that they can make a decision on granting a tenancy

Data Protection and Privacy Policy

Abidins Ltd is committed to safeguarding the privacy of personal data and complying with the European General Data Protection and the Data Protection Bill 2018, and any future changes in data protection legislation with which Abidins Ltd will be required to comply.

We are registered as a data controller with the UK Information Commissioners Office and our data protection number is ZA246171.

Your use of our services, on line or in person and or your provision of information to us constitutes your acceptance of the terms of this Privacy Policy. You have the right at any time to opt out at any time by contacting Mr Serkan Abidin via email (serkan@abidins.com) or in writing to 717 Green Lanes, Winchmore Hill, London, N21 3RX. Please refer to our Privacy Policy link below for more information.

Download Or Review Our Privacy Policy Here!

Client Money Protection (CMP)

We are members of Client Money Protect

Download Or Review Our Client Money Protect Certificate Here!

All rental payments and deposits received by Abidins are protected in line with current legislation. Landlords are protected by Client Money Protect in the event that Abidins either goes into administration or fails to pay any rental monies due. We are also members of The Property Ombudsman (TPO) redress scheme.

For more information please visit Client Money Protect

Complaints Procedure

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the time frames set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?

We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.

A formal written response regarding our findings will be sent to you within 15 working days of sending the acknowledgment letter.

If you remain dissatisfied, you can contact the Property Ombudsman to request an independent review –The Property Ombudsman Ltd, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP – 01722 333 306 – www.tpos.co.uk

Please note the following: You will need to submit your complaint to the Property Ombudsman within 12 months of receiving our final viewpoint letter, including evidence to support your case. The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before submitted for an independent review.

Click On Link To Review Code Of Practice For Residential Letting Agents

TPO Consumer Guide