Tenant information
Download or review our tenant information here
Quick navigation
Find a rental home
Helping you search
Arranging your tenancy
Deposits and rent
Living with Abidins
Tenant protection
Legal and compliance
Complaints procedure
Find your perfect rental home in London or Essex
We specialise in helping tenants find good quality rental homes across London and Essex.
Searching for a home can be difficult and time consuming, so we take the time to understand what you are looking for. We only contact you when a property could genuinely be suitable and promise not to waste your time.
Helping you search
Once you have registered with Abidins, you will receive emails and texts whenever a new rental property becomes available that could suit your requirements.
Dedicated agent
You will have a dedicated agent assigned to you who you can stay in direct contact with.
Local experts you can trust
Our experienced team will make sure you feel in safe hands. We will accompany you on viewings and, if helpful, can collect you from an agreed local landmark and drive you around the area. Our staff have excellent local knowledge of London and Essex and can share insight on schools, transport links, popular rental areas and what to avoid.
Why choose us?
Arranging your tenancy
Once you have viewed a property and wish to proceed, we will negotiate on your behalf, agree a tenancy that all parties are happy with and move on to the referencing process.
A refundable holding deposit equal to one weeks rent is payable in order to reserve a property.
The holding deposit will go towards your first months rent.
We use LetAlliance to conduct credit checks and obtain relevant references.
References are taken based on the information you provide.
You are responsible for any bank charges levied in relation to obtaining references.
We will guide you through the process and remain available to help if you have any questions throughout your tenancy.
Before the tenancy can proceed, you must provide photo identification in the form of a passport or EU driving licence.
Download or review our holding deposit agreement here
Deposits and rent
Security deposit per tenancy rent under £50,000 per year
A deposit equivalent to a maximum of five weeks rent must be paid in cleared funds on the landlords behalf and will be held under a statutory deposit protection scheme pursuant to the Housing Act 2004 Section 212.
Abidins excludes liability in relation to loss caused by the insolvency of a financial institution which holds deposits.
All deposit deductions must be agreed in writing by both landlord and tenant upon termination of the tenancy. The tenancy agreement is between landlord and tenant and Abidins cannot be held liable for any disputed deductions.
We act purely as agent for the landlord and do not accept liability should the landlord fail to properly secure the deposit.
Payment of rent
The first instalment of rent must be paid in cleared funds when signing the tenancy agreement. Rent is then payable by a single standing order to arrive on the due date stated in the agreement. Multiple standing orders cannot be accepted.
Unpaid rent may incur interest at three percent above the Bank of England base rate from the rent due date until paid.
Renting with Abidins
Property inspections
We carry out quarterly inspections to ensure all is well and to address any issues early.
Twenty four hour management
If you rent a property in East London or Essex that is managed by Abidins, our management agents and contractors are available twenty four hours a day, seven days a week.
At the start of the tenancy we will advise you who is responsible for managing the property. Where we do not manage the property, we cannot authorise repairs or guarantee response times.
Where we manage a property and hold keys, we can usually provide access to contractors with your consent. Where we do not hold keys, it is your responsibility to provide access.
Insurance
You are responsible for insuring your personal belongings throughout the tenancy.
Property inventory
An inventory will be arranged on the landlords instruction. The landlord will be responsible for this cost. In some cases the landlord may prepare their own inventory.
Utilities
You are responsible for the payment of gas, electricity, water, council tax, telephone services and television licence throughout the tenancy. You must notify suppliers and the local authority when moving in or out.
Keys
You will be liable for the reasonable cost of replacing any lost keys or damaged locks, excluding fair wear and tear.
Tenant protection
We are registered members of The Property Ombudsman Membership Number D8139, The Deposit Protection Service, Client Money Protect Membership Number CMP003054 and The Chartered Trading Standards Institute.
Legal and compliance
Anti Money Laundering Regulations
Abidins is subject to the Money Laundering Regulations. We are required to obtain and hold evidence confirming your identity, address and source or destination of funds. Electronic checks may leave a soft footprint on your credit report.
Right to Rent
All occupiers aged eighteen and over must provide evidence of their right to rent in England. This information will be shared with the landlord.
Data protection and privacy policy
Abidins Ltd is committed to safeguarding personal data and complying with data protection legislation.
We are registered as a data controller with the UK Information Commissioners Office under number ZA246171.
You may opt out at any time by contacting us at info@abidins.com or by writing to 22 The Grangeway, London, N21 2HG
Download or review our privacy policy here
Client money protection
We are members of Client Money Protect.
Download or review our Client Money Protect Certificate here
All rental payments and deposits received by Abidins are protected in line with current legislation.
For more information please visit Client Money Protect
Complaints procedure
We are committed to providing a professional service. If something goes wrong, please tell us so we can address it properly.
Complaints should be submitted in writing. We will acknowledge receipt within three working days and provide a formal response within fifteen working days.
If you remain dissatisfied, you may refer your complaint to The Property Ombudsman.
